Although most customers have complaints, few customers are genuinely “against” you or your product. Even if they express extreme frustration, the reality is that they want to succeed when using your product. Giving them a way to express their frustration without letting a group mentality or a single person dominate the discussion is what most customers want. Speed Boat creates this relatively safe environment where customers can tell you what’s wrong.
Thank you to David Koontz who worked with Luke Hohmann to translate content to Guides and obtain his approval to add these Innovation Games to Mind Settlers. Speed Boat is from Innovation Games® which is a registered trademark of Luke Hohmann. © Copyright 2018 Conteneo, Inc.